<p>Gloria, Interaction from the student enrolles in a school and continuiung that process all the way trhough is very im[portant. Most schools things are very transparant and students tend to become discruntiled when they can not communicate with either admissions&nbsp; person or financaial aid person. They tend to feel that know one really cares abiout them and their education "it is all about the money" We as instructors need to keep that kine of communication open at all times through out their learning process. It is as important as keeping the student engaged in the classroom setting.</p>