"Communication" is often the buzz word for a successful relationship, but it is not as simple as it sounds. Communiccation is not just speaking to one another or expressing feelings and expecting understanding. It is already a challenge to communicate verbally. It is especially challenging to communicate via text with online learners. This lesson made me realized more that choice of words and context make a tremendous difference in diffusing an unpleasant situation with students. Often, written communication is written with emotion, therefore, certain "negative" term is used instead of a more "positive" tone. I would strive to learn more neutral of positive terminology to communicate via written form in order to encourage a positive result.
