Ed, Thanks for your post. As a veteran of online offerings, how did your institution initially determine offering online courses were going to be viable? Was there a concentrated effort to conduct a SWOT and competitive analysis and was a specific strategy developed for online offerings that interfaced with your institutional strategic plan? How involved were your faculty in the decision making process? Finally, how are you assuring your students don't get frustrated with the "technical issues" and that they don't negatively impact your brand? Dr. Robert Roehrich