I work in the administrative office of our institution. In the past we did not have direct dealings with prospective students in great detail. Our modus operandi was to defer to the admissions department. As things have changed we find our roles expanding to assist admissions with these prospects. I find that training programs such as this allow me to feel that I'm adequately informed. Having a list of the terms is also most helpful, it eliminates any sort of lingering confusion with regard to the processes and laws governing our department as well as admissions itself. Is (are) there any other trainee(s) in a similar position?