It is important to communicate the policies regarding transfer of credit into your institution. It is also helpful to be up-to-date on all articulation agreements your institution has with other institutions. In admissions, I am often asked about whether our credits will transfer to other institutions. While the honest and accurate answer may not be the one students want to hear (at least, it is not as simple as they may like), it is important to communicate. Transfer credit and the policies relating to transferability of credit are always determined by the receiving institution. Students may suggest that they were told by their advisor (at the institution that they are transferring from) that their credits would transfer. This can be a challenging conversation especially if some of the credits do not transfer. We need to be aware that information they received at their previous institution may not have been accurate but we need to be understanding of how they feel when they hear the news that some of their credits will not transfer. Being empathetic is important but also having a thoughtful and sincere conversation about the rules regarding transferability of credit can be helpful.