<p>I just completed ED 104. I discovered some very useful techniques on several issues. I tend to be a softy when it comes to past due assignments. I feel so awful for deducting points because it has the potential of them failing which kills me. I had to fail a couple students last quarter just because of incomplete assignments. They scored great on the tests, but just did not do the homework &amp; assignments. ED 104 provided some very good suggestions on this issue. I also enjoyed watching the Harvard Business videos. I would have liked more information on how to shape from a normative aspect.</p> <p>Sara Donevant</p>