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This section is very Rogarian meaning that, much of what I have read in this section has to do with "lessoning the conflict" or "reducing the conflict". Most of the learners I work with are adult. The program which I work in is Trucking. Adult students are significantly more sensitive to conflict, and are easily put off by insensitive dialog or any notion of lack of concern on the part of the instructor or my position as placement coordinator. 
Areas which I have personally struggled have been my confidence and my patience. I try to be unjudgemental but I often fail. My confidence in that, at times I feel as though I have no clue as to how to be a successful placement coordinator. I have mostly relied on my technique on how I instruct. I rely on the simple fact that I care. I truly do care if the student succeeds. Yet, structure and organizational skills are needed. 

The GROW method and SNIP methods will be used to help me get organized, and keep better track of each student. Up till now, I have relied on the student volunteering information and not being proactive in coaching the student. I feel as though I am severely resrticted due to time constraints and other outside Departmental situations that I cannot control. 
Teaching myself to be a better listener - improve my organizational skills - taking a proactive role in coaching the student - being positive and helpful. Be a instrument of inspiration as opposed to a tool of torture. 

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