Staff members are trainned to be "all ears" with our students. Since our first commitment is their success, we continually ask them about how are they doing in class in a relax and friendly way. Sometimes we discover that this approach, outside the classroom, give us a great feedback about how are we doing and how are the students feeling about their program.
Also we pass a questionaire where we ask about each event or period and the students answers help us to unsderstand their needs and what we can do to help them better.
