A student will feel unimportant themselves and lose the drive to succeed if the school makes them feel like they are unimportant to itself. I had a conversion with a student recently who decided to come back to school, having left before when he saw both ends of the spectrum. He was having issues with his attendance due to extenuating circumstances and his instructors and director rallied in support of him, but as he went through the necessary process with the different offices he was treated without care. He was passed around by various people who kept picking up his case without checking the notes given and meeting with him blindly. His program's director pushed to get him the support he needed, and while he ended up getting it, he felt very disillusioned with the school. He saw how much the faculty cared to help him, but what he sees as the school itself (the staff at the offices) could not be bothered. All the faculty's efforts looked like an empty facade to him now. He ended up leaving citing a "loss of interest in the program", as he didn't want to get anyone fired.
It made me wonder how many similar cases have occurred, without anybody looking further for answers.
