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Developing Business Acumen
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Ron Obstfeld
Ron Obstfeld

Performance Measures

Of the performance measures presented in this course which ones have you used? Which have been the most effective in addressing your organization's needs?
Jay Hollowell
Jay Hollowell

The Most Challenging Component to Write

The official business plan has several key components. In your opinion, which component is the hardest to write? Why?
Jay Hollowell
Jay Hollowell

The Executive Summary

What are two main purposes of the Executive Summary? What value does the Executive Summary have to the reader?
Jay Hollowell
Jay Hollowell

Case or Plan?

What are the major differences between a business case and a business plan? How might a business case spearhead a new idea or project?
Jay Hollowell
Jay Hollowell

Communicating Your Case

What might be at least three aspects that you would consider when communicating your case to an audience of potential stakeholders?
Jay Hollowell
Jay Hollowell

Customer First Service Versus Customer Service

Regarding your school's students and employers, what do you believe is the difference between "customer first service" and "customer service?"
Jay Hollowell
Jay Hollowell

The Customer Bottom Line

Everything considered, what is the bottom line principle of a real customer focus?
Jay Hollowell
Jay Hollowell

The Budget as a Financial Tool

A budget is as much a planning tool as it is an operational tool. Do you agree or disagree with this statement? Please explain.
Jay Hollowell
Jay Hollowell

The Most Difficult Component

When developing your department's budget, what is the most difficult component (or components) to project or measure?
Jay Hollowell
Jay Hollowell

The Wonderful World of Finance

"Financial Management not only addresses an organization's financial resources, but also its financial sources." Do you agree or disagree with this statement. Why?
Jay Hollowell
Jay Hollowell

Practical Finance

Essentials of Finance tell us the overall business value of financial reporting tools such as the balance sheet, income statement, cash flow statement and ratio analysis, but from a practical standpoint, how do such tools help you manage your specific department, campus or division?
Tracy Kreikemeier
Tracy Kreikemeier

Marketing the Brand

What direct impact do you believe, if any, does a school marketing campaign have on admissions sales? Does your school "brand itself?" If so, what effect does your school brand have on enrollments?
Tracy Kreikemeier
Tracy Kreikemeier

The Marketing Plan

What are the major components of your department's or school's marketing plan? What process does your school follow when putting its marketing plan together?
Eric Goodman
Eric Goodman

Process! Process! Process!

Business Process Improvement involves analyzing current business processes, redesigning and improving them where needed and implementing new processes as well. What factors do you consider when determining whether or not a business process needs to be redesigned or improved?
Eric Goodman
Eric Goodman

The Bottom Line

What do you believe are the most direct effects or influences that business process improvement have on the bottom line?