As an Admission Specialist of USA - University of St. Augustine, I am not required to know in-depth information for certain departments/areas, such as Financial Aid, or Career Services. I will be able to focus more on transcript evals - the bulk of my workload. However, in my previous position at another college, I had to know at least general information from each department so that I may answer general student questions. I plan to become familiar with faculty/staff and the department contacts so if I am not able to answer a question that a student may have, I can refer them to the proper representative. This will also ensure that I do not release any inaccurate information and students will be well-informed on any matter.