Hello all, I found that saying to students "Iam going to have the research that question" shows the stuent that you are will to go beyond the call of duty for the correct information.

Hello, I work in the Business Office and one of my daily functions is to monitor and collect funds from students that have "in-school" loans that need to be repaid. Right now we are meeting with the students when they first enroll to discuss the importance of making on-time payments along with phone calls and facebook updates. Another practice that we use is what we call the "blue-letter" system. This is where the Business Office will write up a note on a blue piece of paper and post it on a board in each class room. If a student has a blue letter they need to report to the Business Office. Even with all of these practices we still have a number of students who are unresponsive. Does anyone have some other suggestions that we might be able to use? The letter system seems to be the most effective form of getting the students into the offices to talk about their loans. Thanks

We are new to Financial Aid at my institution and have not begun to track or keep up with graduated students who have Student Loans. Can someone provide me with websites I can use to find out if a student is on the verge of defaulting or what are some ways that schools keep up with this information? I have not explored the websites enough to understand which is good for what information yet. Is this at NSLDS or COD? Thank you!

Audits can give you a better understanding of where you are and what things you need to work on.

For effective borrower communication, I noticed it stated that students open up about living situations when they trust the faculty, and that is the way to increase relationships. But I find that sometimes students have friendships with instructors or faculty that leads to problems like favoritism. How do we develop relationships with the students and gather important data such as homelessness or financial difficulties, without crossing the line and making these personal conversations?

At our schools we Maill information out once every three months to see who comes back, so we can update. Twice a year we ask for complete information from all the students which encluded new cell numbers or e-mail adresses. Upon exits I have them fill out the reference's on the McKenzie as will as the sheet with five reference we have from the start. I have then look over there information so they can change what need to be.

Share ways that you or your colleagues have effectively addressed student complaints, resulting in a positive experience for all involved.

If you had to boil customer service down to one critical element, what would you most recommend?

In your experience, what have been the most challenging aspects of adhering to the financial aid time deadlines? How do you most successfully get students to keep them?

What strategies has your school implemented to keep students connected to the financial aid office post-graduation?

What strategies has your institution employed to reduce its default rate? In your opinion, what more could be done to assist students and protect the institution?

Based on your experience, what’s the best way to prepare for a Compliance Audit? Do you have any tips for those new to the process?

Are there any of the Performance Requirement details that are particularly difficult for you as a FAA to comply with?

How do the Performance Requirements guide the performance of your duties?

Of the institutional responsibilities covered in this course, which have you found to be the most challenging requirements of your job? How have you overcome these challenges?

What circumstances have you used paper application? In particular, please identify any that were in addition to those mentioned in the course.

The course mentions that the Ministry of Training Colleges and Universities (MTCU) and the Performance Requirements are currently in conflict regarding documentation in the student files. How has your institution solved the issue of maintaining proof of the student’s age but protecting his/her privacy by not having personal identification in the file?

Discuss which areas of the application appear to be the most difficult for students and require your assistance and/correction before submission.

For what types of assistance have you or your colleagues most often used the OACC Financial Aid office?

In what situations have you found yourself required to uphold the student’s and/or public’s interest when your institution’s interests differ?