Do you or your institution have any specific strategies for encouraging more responsibility on the part of the student? Are there any customer service techniques that actually discourage such responsibility and should not be used?

Do you have any trouble getting students to take responsibility for their actions? For which areas do you find students most often fail to fulfill their obligations?

We visit our students every six weeks and throw a pop quiz about their rights and responsibilities. We also remind them to check their emails from financial aid because it may be a very important general announcement, or it could be updates informing them of changes in the industry. We also have a Financial Aid Corner in our Campus Newsletter that's circulated everytime we visit the classrooms. Recently, our FA Corner gave a detailed information about NSLDS and the advantages they have in staying on top of their Financial Aid history. I would like to hear from other schools and maybe adopt what they're doing in their Default Prevention and Management Program.

What is the average breakdown of the methods in which students can apply for financial aid (e.g. What is the percentage of students who apply via paper vs electronically through FAFSA Web vs via FA Office's help through FAA access to CPS Online?)

If you are collecting statements from a third party, do you find this process to be difficult? If so, why?

Do you think there is ever a reason to consider a student for a dependency override when the student has a relationship with their parents? If so, what would that reason be?

What are the procedures your institution follows when considering a student for a PJ?

Have you ever considered a student for a PJ but later decided to decline the process? If so, why?

Which is the most difficult agency to provide resolution for comment codes in a timely manner? Does your student population have any specific issues related to comment codes that make it difficult to resolve these?

Have you ever had a student fail the Death File Match and how did you resolve the issue?

Do you have staff that specializes in handling comment codes to ensure accurate processing? Explain any efficiency created through these being handled by specific team members.

Which C-Code is the most difficult to resolve? Why?

How do you communicate the requirements of verification to your students?

The verification process will continue to change for each new award year. Do you find this re-evaluation of the verification process and requirements to be beneficial? Please explain.

Does your school do institutional verification selection? If so, why?

What has been your students/parents' experience with the IRS Data Retrieval? Do you believe this has been a beneficial process for most of your students?

The application process being open for 18 months can be confusing to students and your staff; do you have any training techniques to reduce the confusion? If so, what techniques could you share with the group?

Does your institution utilize FA Access for corrections? If so, do you find the process to be simplified?

In your Financial Aid Office is there a benefit to having the student complete the paper FAFSA versus the FAFSA online process?

Which application process does your school use? Why?