Alysia Givens

I like this section and I found it interesting to learn that some colleges/universities have mystery shoppers.

I like the mention of taking criticism with enthusiasm. I feel that it is best to look at criticism and feedback as a golden opportunity to improve!

Every department at the college should be trained to provide excellent customer service.

The part that stood out to me was how great customer service helps grow companies just by word of mouth (people tell 9-12 people about an organization when they enjoy their customer service experience) and on the opposite side terrible customer service can be detrimental to a company/organization (people tell up to 20 people about their negative experience with an organization).