Amanda Moncure

Training is important for employees to understand FERPA regulations. Having protocols in place and making sure employees understand these protocols are important. 

Again, this section discussed what student information is able to be shared and under what circumstances. Very insightful and informative. 

I thought this module was informative and interesting because I didn't know much about FERPA before this course. Understanding the timeline of student requests (45 days to respond) and what constitutes as private information vs. shared information was useful for future practices related to student records. 

Education and communication are key to preventing this these types of incidences. Understanding "consent" is also important. 

All incidences should be reported and taken seriously. Understanding the procedures and processes of the institution is important. 

Immediate responses for complaints of this nature are very important. However, all involved should take precaution to make sure it is handled properly and professionally.

Title IX and VAWA are very important topics because they help protect organizations and students. I have learned about these topics many times in the past, but I am glad the information was provided again. Discrimination of any kind is never welcome in the workplace. I highly value company culture and making sure it is a safe and welcoming environment for everyone is imperative. 

Sales awareness is important, but for me, self-awareness is the key to success. At the end of the day, you are selling a product but also selling yourself (students must like you/enjoy your personality). Students are more inclined to enroll in the University if they have an emotional attachment. Personalization to the enrollment process is also an important step. 

Feedback from students is important in order to make improvements and to keep getting better as an organization. Management and strong leadership are important, as well as effectively communicating with all the departments. Making sure employees are excited about their positions and understand their job duties is also important to ensuring the students feel comfortable and confident in their decision to enroll at the University. Management and leadership can utilize a reward system for great customer service in order to keep morale high and retain valuable employees. 

In this profession, the customer service provided to the student is what helps the University stay in business but also be top of mind for students. This can be mastered by ensuring the University has a user-friendly website, exciting and informative campus tours, and hiring employees who are passionate about what they do. All in all, it is always about the students!