Amy Hladney

Attitude and approach are key to customer service and student success. Instructors, as leaders in the classroom, are responsible for engaging and motivating students through role model and addressing the student population with interest, enthusiasm, and caring. 

Service learning is an essential part to any program preparing students for community work.

Summative evaluation as well as student self-evaluation and feedback is an important part of the service learning process. Also, results of the site surveys are essential to determine what is working and what needs to be reviewed and/or revised.

Service learning is a great way to connect students with community members and build a strong working relationship.

Service learning allows students to apply what they have learned in classroom/lab and transfer those skills to a real-life setting. This engages students with members of the community, builds relationships, and enhances professional development skills in a practical, hands-on way. 

Coping with stress is a challenge. I find attitude and a team approach to conflict resolutions can make or break stress in the work environment. Working together with members of my team has helped me to avoid burnout by allowing me to gain insight, new perspectives, and an understanding of others' perceptions.

I plan to implement the 21-day strategy proposed in this presentation, focusing on better nutrition and activity habits.

I plan to increase focus on soft skills in the classroom.

FERPA policies and procedures can be complicated and confusing, it would be helpful to have in-house meetings per campus to discuss regulations and policies.

An adult student has the right to privacy regarding his/her student records, and also the right to access his/her records. I understand there is some challenge when it comes to gaining permission from student for spouse/family members who wish to gain access to the student records.