Alex Pineda

The hierarchy of meeting someone and establishing rapport was interesting to study and reflect on how it impacts all the relationships in one's life. 

Listening actively will make a big difference when assessing someone's needs and what's important to them. 

It is important to understand the difference between sympathy and empathy so that they both can be used effectively. 

understanding the impact of the different ways to communicate is important. All the methods have pros and cons to them.