Elena Danilova

In order to be a good persuader, one has to know how to build credibility with his/her audience, win their hearts and minds, control his/her emotions and appeal to common sense, be skillful in overcoming resistance, and how to apply the Power of audience self-persuasion.

How do you think an instructor should behave and manage the students that perfectly know the schol's policies and always "walked on the edge" by misbehaving and be desruptive but  not crossing the line.