Gisela Resto

In agreement, the position marks the level of interest in the communication, be it face to face or through telephone call.

In my experience in the field of student service I have developed face-to-face communication, but now I am serving students who study completely online. It involves different techniques of communication and handling of situations, I can define that the quality of the service is not affected by the type of approach.

Reply to Gisela Resto's post:

Listening to the issuer is important to build relationships, that promotes trust between the two sides.

Understanding students, it allows us to evaluate our quality of services, measuring their satisfaction.

I agree

Communication Plan: with letters and phone calls

I agree