The field I come from constantly grades us on customer retention/satisfaction......surveys for Customer Satisfaction Index a.k.a. CSI. I tell my students that the only way I could help customers was to approach their problem as though it were MY problem . This allowed me to detach myself(usually!) from customers screaming and yelling at times.I tried to see the problem from their point of view.
I try to use the same approach in my classroom....if my student has an academic problem I will help with tutoring,questions,slowing down whatever it takes for them to understand and it has seemed to help keep… >>>