It is very common for our students to open up to us. I feel that it is also important to have resources available for the student when the instructor feels that they are "in over their head". It is OK to listen, but we have to be careful when it comes to giving advice. Our school has student services team that is equipped with the proper information for these scenarios. We also offer 2-3 free visits to a local psychologist per student per "issue" if the student is willing to accept the offer.
