Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Tierney, Great awareness! Many times a student's non-verbal communication will provide insight into how they are really feeling. Dr. Jean Norris
Scott, Excellent awareness! Thank you for posting in the forum. Dr. Jean Norris
Veronica, Thank you for sharing your story! Dr. Jean Norris
Rene, Thank you for sharing! You are not alone. Many times we forgot that we are connecting with a person, and not just a number. The steps you have chosen to break this bad habit are really great! Please keep up posted with how you do! Dr. Jean Norris
Gina, Great awareness! So often we find ourselves compartmentalizing each student according to what we have heard before, and becoming lax in our body language. What are some things you are doing to help make each of these awareness's improve? Dr. Jean Norris
Darless, That's correct! Consistency in training is very important when training any and all departments. Does consistency mean training the exact same thing, all the time? Dr. Jean Norris
Marcie, Excellent self awareness! Voice mail is a great opportunity to relay an uninterrupted message to your students. Thank you for posting! Dr. Jean Norris
Alejandra, These are all key items for the prospective student to explore. Using open questions during exploration will allow the student to expand and provide more information. What open ended questions do you like to use when exploring the student's environment? Dr. Jean Norris
Jo Ann, Thank you for posting! How do prospective student generally react to your method of addressing incoming calls during interviews? Dr. Jean Norris
Laura, It's great self-awareness to realize that you need to work on your telephone communication. Preparing ahead of time is an essential step! Check back in and let us know how you're doing! Dr. Jean Norris

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