Jill Lewis

This course was inspiring.   Some of my takeaways were:

1. Retention is the by-product of doing the right things the right way, of having the right people in the right place at the right time.
2. It is important that school personnel nurture positive, constructive, hopeful paradigms among students.
3. Schools with the best retention rates are successful in engaging everyone within the organization to improve retention and are committed to establishing retention, through better customer service, as a basic institutional objective.
4. Everyone in the institution must understand that student success is the primary measure of institutional success. Everyone must understand that long-term
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