Jessica Kegley

When exercising professional judgment, it's important to document and justify why the situation is considered unusual, with third-party supporting documentation strengthening the case. PJs are award year-specific, requiring re-evaluation each year. Parental refusal to complete the FAFSA or provide support is not a valid reason for a PJ.

Financial Aid Administrators must make reasonable decisions that align with the provision's intent, and the school is responsible for ensuring all PJ decisions are fully documented.

Great overview on C-code that need to be resolved prior to disbursement of TIV.

Schools may choose additional items to verify but must set clear documentation standards and apply them consistently in their policies.
 

It is beneficial for students to complete the FAFSA early, even before selecting a college, to gain a clearer understanding of available financial aid. This allows students to ask informed questions about how much aid will cover tuition and resolve any issues, such as C codes, before entering college.

By personalizing guidance on loan management tools like deferment and forbearance, financial aid offices can help students make informed decisions and successfully navigate their loan repayment journey.

Entrance and exit counseling sessions are critical for educating students on loan repayment options and responsibilities. It’s vital to differentiate between deferment and forbearance and ensure that all information is conveyed in an accessible manner. Additionally, each interaction with students should be seen as an opportunity to reinforce this knowledge, helping to prevent default and support their financial success.

Building and maintaining positive, personalized relationships with students is essential in financial aid. Effective communication, updating contact information, and providing clear, accessible information fosters trust and engagement. Encouraging students with positive interactions, while keeping their information current, supports retention and financial responsibility, creating a more supportive and connected student experience.

The repetition of information is important. 

I have leared about the 90/10 rule and the imprisonment/fine consequences.

I have learned what information must be reported to DOE and what could trigger a program review by the Dept.