Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
I agree with William that product and service quality drive customer satisfaction, and all else should fall into place. The importance of this cannot be underestimated with social media now being fully integrated into how everyone communicates. In the past, a poor experience may have word of mouth impact, but now that impact is exponential and can be devasting to a brand.