juno black

I allow the use only if it is a contribution to class subject, i then am careful to walk and pay attention to the students that are getting lost in cyberspace or text chats. If i note some one with this behaviour i ask a question , or propose a change of delivery, directed to the student in question. 

I had a situation in wich a student and a lab tech entered in a heated discussion and threatened each other. I had to intervene. I went to the tech first and reminded him that we are in the Mature side that i appreciate his help but that i will handle the student complain personally. So i did. He had been frustrated because the tech will not do something for him. But he was also confused and unprepared for a test the tech was performing.It escalated from there. Any ideas on how to deal with agressive students?

I had a situation in wich a student and a lab tech entered in a heated discussion and threatened each other. I had to intervene. I went to the tech first and reminded him that we are in the Mature side that i appreciate his help but that i will handle the student complain personally. So i did. He had been frustrated because the tech will not do something for him. But he was also confused and unprepared for a test the tech was performing.It escalated from there. Any ideas on how to deal with agressive students?