Kalinka Sotolongo

Helps to understand the different communication styles and how to be respectful to your audience’s preferences.

When overcoming objections the Feel, Felt, Found method actually demonstrates the ability to use your emotional intelligence to understand and deal with people.

It is best to not set appointment too far out and make sure you send reminders and follow up - this ensures better show rate.

It is important to know that not being in the right environment often affects the phone sales calls by making it hard to focus on the conversation. We need to strive to create a distraction-free environment.

Communication is the best tool in the sales process. Hierarchy can best be described as a communication tool that provides a formula for the steps one must move through for effective communication.

It is important to connect on the student's terms and not apply pressure - listen and discover what motivates the prospective student.