melissa branscom

Discussion Comment

Transparency seems to be the key. If you are honest, focused on what is right, direct and objective it seems that everything else just falls into place. Promoting your school as being a great place to go means that we have to make it a great place to be. In order to create an honest and open relationship with our customers we have to consistently be honest and open and transparent. I think this rule applies to all businesses.

melissa branscom

Blog

ED 209

I think it is interesting to compare the different types of "customer services". I have worked in retail, healthcare and now education. Each of these fields is required to have good customer service, but the way we look at what customer service in is very different in each field. I feel that working with students as customers helps bring value to what they are doing, but it needs to be more personal than just monetary value.

melissa branscom

Blog Comment

Diversified students

I feel that understanding generational behaviors is important in understanding the dynamics of your classroom. I think that it is important to incorporate different educational techniques to keep everyone engaged. Having the information about what the students' expectations are can help you build a better rapport with the class and help them get the most out of the experience.

melissa branscom

Blog Comment

ED 115 Soft skills

This was a good course. I didn't really ever differenciate between soft skills and workplace skills. It does make sense that by handling our emotions at work we can prevent situations from becoming accelerated.

I enjoyed this course and feel that it is important for my students to understand that soft skills are even more important than the hard skills we learn from the text book.

melissa branscom

Discussion Comment

New thoughts for motivation

In our program I feel that students have to be self motivated to complete their career goals. It is important for the instructors to keep them motivated about the decisions they made for their future. Sometimes motivation can be as easy as focusing on the end of the term. Others, especially with the generation Y, it is important to keep them focused on the extrinsic motivators, such as graduation and getting a job!

melissa branscom

Discussion Comment

ED 102

I think it is so important to keep the students and instructor motivated throughout the term. Lack of motivation can be so contagious, but so can enthusiasm. I thought this course offered some very insightful ideas and concepts.