Melinda Gladish

Melinda Gladish

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I think the topics were fine, just felt like the information was a bit long.

Coaching/Feedback is a weakness of mine.  Sometimes I let my emotions get the better of me and I don't communicate as clearly as I should.  This course gave me tools to use to help me in those situations. 

 

I have been an agent for several years but it is always good to refresh my knowledge

After being with ACICS, I felt it necessary to review the CS procedures to ensure that I understood compliance correctly.  This was a good refresher course and I would recommend it for anyone regardless of how many years in CS they have.  One can sometimes forget things that are important. 

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