Martine Laurore-Weaver

It was interesting that people skills were more important than product knowledge 

There are many elements of active lisetining 

This model help me to understand the differences of both sympathy and empathy. 

I have learned that communication happen in a variety of ways. 

I have learned in the course that there are several form of communication in which includes boy language communications. I will use this skill during my tours with prospective students in which allows for you to see if the applicant is engaged in the conversation and is present.