This was a very good class. I am excited about implementing the strategies introduced in this course. I am committed to developing a culture of Outstanding Customer Service at our school and to equip the faculty and staff to do the same.
What a great section! I am very fortunate to work for a campus that does not have high turnover. However, I realize as a manager, I have based my hiring practices on attitude alone and not capability (nice people but not effective in achieving results). I am interested in receiving feedback regarding successful faculty hiring practices. Thanks in advance.
I am so excited to be taking this course! I believe student retention is directly related to customer service. I will ask my team to answer the following questions: What's the difference between a good customer and a loyal customer? Who is our customer? What is our product? Are we doing everything within our power to please and retain our students? What do our customers need/want? Do we adjust/shift based upon the evolution of our customers? I am of the opinion these fundamental questions must be answered to run a successful organization.
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Performance Groups
Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
This was a very good class. I am excited about implementing the strategies introduced in this course. I am committed to developing a culture of Outstanding Customer Service at our school and to equip the faculty and staff to do the same.