Matthew Sprouse

I really enjoyed this course on customer service.  It has really opened my eyes to the fact that we need exceptional customer service to retain students.  This course has also opened my eyes to some issues at my univeristy that need to be fixed.  I have also realized the customer service and retention is the responsibility of everyone in the Univeristy.  I have also learned that customer service comes from the top down which means that the exceutive team sets the standard on customer service.