In examining the support role of online instructors, the issue arisies of how to separate out computer technical issues with those of course subject matter.
Some students experience remedial PC-related problems with applications, audio or video issues and the like, well outside of the purview of the instructor. In such instances, the student should be directed to the institution's technical support department for trouble shooting and resolution (assuming there is an adequate tech support capability).
However, if the student encounters a simple navigational issue that the instructor can quickly resolve, it may be best to direct the student around the… >>>
