Dr. Patricia Kapper

Discussion Comment

Retribution!

When having to dismiss an employee, please list five or six things you can do to minimize the chance for retribution.

Dr. Patricia Kapper

Discussion Comment

Employee Dismissal: Unpleasant, But Sometimes Necessary

What is the most appropriate and professional way to dismiss an employee?

Dr. Patricia Kapper

Discussion Comment

Do Employee Retention Strategies Work?

What employee retention strategies does your school have in place? If you were to identify the top three most successful employee retention strategies, what would they be?

Dr. Patricia Kapper

Discussion Comment

Retaining Your Top Employees

How much effect do you think employee retention has on the overall productivity of an organization? Please explain your answer.

Dr. Patricia Kapper

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The Challenge of Delegation

When delegating a task or assignment to a direct report, what do you believe is the most challenging part of the process? Why?

Dr. Patricia Kapper

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Delegating or Dumping

What is the difference between delegating and dumping? What characteristics define a successful delegation process?

Dr. Patricia Kapper

Discussion Comment

Recruiting the Best Person for the Job

What type of recruiting practices or procedures does your school use? How effective are they? What do you believe is the best type of recruitment method?

Dr. Patricia Kapper

Discussion Comment

The Effective Job Interview

How do you prepare prior to interviewing a job applicant? What process would you recommend for conducting an effective interview?

Dr. Patricia Kapper

Discussion Comment

Delegating or Dumping

Crystal, True. In that communication, it is important to determine the development needs of the individual so you can tailor the delegated tasks to that need. Next, it is the manager's responsibility to monitor progress and guide when necessary. Too often, delegation is simply a way to clear the manager's desk of those mundane tasks you talked about rather than allowing it to be an actual learning experience. Dr. Patricia Kapper

Dr. Patricia Kapper

Discussion Comment

Retaining Your Top Employees

Charisse , Those are two great examples of how turnover can impact a campus. Morale is bound to suffer and once that turns sour, it is very difficult to recover. When vacancies occur, someone has to pick up the slack thereby impacting their work as all. My experience has been that in most schools Admissions will suffer from the highest turnover rate. That will impact everything all the way down the line. Our students connect first with their Admissions rep and if that person goes away before the student has an opportunity to make solid connections with others, it is… >>>