Paul Pozorski

When hiring instructors I feel lucky when getting someone with a drama back ground.  I tell them to get in there and ham it up a bit.  Not Keystone Cops material but to let their passion for the field pour out of them.  I explain this keeps the instructor and student interested in the material and the field.  Of course with the passion should come better retention and that helps all of us.

We have two customers, the student and the employer.  It is important that we retain and train the student in order to please the employer.  Of course being in proprietary ed we do not have any choice.  As we watch the retention numbers dip down we can hear the FEDs howling for our charters.  Retention will always be an issue but by working as a team we hope to improve them.