Rachel Bowne

Strategizing, preparation and clear vision are helpful to gain a better customer centric environment. 

Hiring, training and retaining the right employees who understand the mission and vision of the organization is essential to fostering a superior customer serves focused department.   

Student satisfaction begin well before the first day of class. It begins the first time the potential student makes contact with the school. 

I agree with everything being discussed here. I work in the education sector and providing excellent customer service to our students is every bit as important as receiving great service. The students we serve are our customers and everything should be done  to ensure that they have a great educational experience while they are attending our school.  

Customer services is becoming increasingly important in the educational sector. Positive engagement that fosters increased student satisfaction, enhanced learning and communication is essential in making sure the student experience is perceived as excellent.