Chantel Saunders

Collaboration across departments is essential in maintaining the school's value to students, which in turn assists in maintaining student engagement through graduation.

This section opened my eyes up to having a system in place for prospective student challenges.  I really liked the section on empathy.

It is extremely important to listen to the prospective student's interests, needs and questions.  Making sure to check in with the prospective student during a presentation is very important as well.

That students' perception determines the value of the institution.