Vance Baldago

I learned that they are many cues that you can use to be an effective listener. For example , not only using your ears, but your eyes and body movements as well. I will apply this next time I have an interaction with someone during work. 

Reply to Vance Baldago's post:I tend to apply this knowledge in my everyday interactions with students, potential students and coworkers. 

I was also taught that closed ended questions had a bad connotationto them. However, learning more about asking questions I realized that both open and closed ended questions have their own benefits. Avoiding why questions, so the person won't feel the need to explain/defend themselves. This can be disengaging and throw off the entire conversation.