INTEGRITY in Admissions???
I find this an issue in most schools I have worked in and I understand we all have goals but we are not commissioned. I still don't get why reps feel the need to steal enrollments and referrals???
I believe students need honest ethical reps and I really don't know why reps steal enrollments.
I totally agree because our students' future is in the hands of the advisor to make sure they fully understand their students educational needs, their schedule needs, and their financial needs in order to accurately advise the student. Students are counting on admissions advisors to not just think about how to get them in their school but to put the students' educational needs first and help them to achieve their goal even if it means they attend another school to get there.
Luz,
The admissions area has been and always will be a competitive environment. Integrity means not stealing from fellow reps but instead supporting each other.
Patty Aronoff
At the schools I have worked at, there is typically a policy in place to help minimize this problem. If the stutent has been in contact with an advisor, it can not be moved. I thin kthis policy if effective and helps to keep that issues to a minimum.
Aurelia,
There are many thoughts to why they do, but ethics should keep everyone on the straight and narrow.
Patty Aronoff
Dara,
The students rely on us to give them transparent and thorough information. Their decision is most often based on the information we provide.
Patty Aronoff
Cheree,
Yes, that is a best practice in admissions. There should be a process for walk ins that ensure fairness.
Patty Aronoff
Although each and every Rep is required to be as ethical and transparent with every student they encounter, the Management team must be strong and have a clear and thorough plan implemented to follow with each rep. If the team is on the same page and it is upheld by management you will have a stronger, healthier and more productive team. Integrity then becomes the norm.
I have been in enrolment for 6 years and my institution has a lead policy in place to ensure students are being serviced in a timely (30days) fashion. I agree that most individuals need this guidance but I’m not governed by this policy. My idea is, if the student feels more comfortable with a particular individual, let them go. The student will get the service they desire, the institution gains an adult learner and I’ve reserved my energy for a student that finds value in it. We all win. People like to do business with whom they feel comfortable with for whatever reason, some like a “straight shooter†and some like a more nurturing approach. It’s not personal; I’m here to help those that are seeking guidance. So, if I lose one, there are 2 more that are looking for me. My job is to look for them, simple enough objective. If found those that you fight aren’t retained, or even begin their program. I choose to focus my energy on the things I can control, giving genuine world-class service.
Ryan,
Integrity should be the norm. We should always operate in a manner where integrity is second nature.
Patty Aronoff
Chantal,
Prospective students are very savvy and do recognize when they hit their comfort zone. They want to surround themselves with people they trust.
Patty Aronoff
I agree with you, I honestly do not understand that mentality. At the end of the day it should be ALL ABOUT the student. Helping each other should be a day to day best practice for each and every rep.
Rebekah,
We need to support each other and celebrate each other's successes. It shows a school culture of caring.
Patty Aronoff
Integrity is a very important aspect of admissions.
Jacquelyn,
Integrity, honesty, and a wealth of knowledge is important in admissions. We should operate with those basic tenets every day.
Patty Aronoff
