Being careful as an admissions Rep not to discuss Financial Aid.
I will always have one of our trained financial aid analysts talk to any potential student in depth concerning important financial aid matters.
At my school we are not allowed to speak about Financial Aid because we are not trained in that department. We explain that what they may qualify for is different from person to person so they should speak with the Student Financial Services Rep personally so they know what THEY my qualify for. It is also part of our first tours for our potential students.
Yes, I always refer the student to student financial services at my school. There is so much room for miscommunication and misunderstanding when discussing financial aid - it's very important that they speak with a trained representative.
very true and its best for the student to get the best information possible
I couldn't agree more, I never go in depth with FA questions. I let them know that I am not a FA Rep but i could get them in touch with one to find out what they may qualify for and discuss what options are available!
This is a definite area to avoid and to defer to the Financial Aid department
I feel the same way. I have students ask all the time about their financial aid. I always tell them that they need to go to that department so that they get accurate information.
I feel it is important to have a trained staff to guide the students. It is also equally important to understand the process even if you are not directly involved in the process.
