Get Your Students Hired
This is a general discussion forum for the following learning topic:
Best Practices in an Ethical Enrollment Process --> Improving Resourcefulness
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Helping students find resources for their challenges will help them be successfully enroll and prepare for college.
Improving Resourcefulness is an accountability and responsibility that (rightfully) the admissions rep. should take sole 'ownership' of. As admissions reps. we should be, have access to and always be seeking out resources for students. Ensuring to always be building value is self as well.
The student has the confidence to explain their situation if they feel they are heard. Admission has the perfect combination to be emphatic with that student.
It is not all about just stating facts when presenting your program to a prospective student, you also need to use your emotional intelligence.
Using Emotional Intelligence is important because it allows us to validate, normalize, and neutralize the prospective students concerns and negative feelings.
Improving resourcefulness in an ethical enrollment process likely involves developing strategies to better utilize available resources to support prospective students. This may include finding creative solutions to challenges, optimizing communication channels, and leveraging technology to enhance efficiency. The focus is likely on empowering enrollment professionals to be more effective, adaptable, and resourceful in meeting the needs of prospective students while maintaining ethical standards.
I have learned the importance of addressing challenges. It is important that we clarify, use empathy, use tools and confirm the challenges was addressed before moving on.
Overcoming obstacles and challenges can be more important than any other step in the process.
We need to address the student's challenges by creating options for them. Giving them solutions. We must attend to the student's concern so they can make the best decision, a solid decision. See things from the student's perspective. Use tools like: Facts, visual elements, credential and evidence, remove the risk .... address challenges in an honest way.
I learned you seek agreement with the prospective student. This gives us their readiness to move forward with new information and next steps without them feeling pushed or rushed.
The more you get to know your students, the better you can help them and offer resources available