Samantha McClymont

All interactions need to be treated the same way. The course asked about a "mystery shopper" and how we would handle the student and what information we give and the answer is easy. Whether the student is shopping or actually here for information, they should leave with the same information. We need to make sure the information we give is clear and true and can be backed-up in our catalogs and or policies. This topic reiterated what we do on a daily basis and emphasized what should be done with every interaction.