Javier,
I could not agree with you more. If you are providing good customer service to your students it also ensures that timeliness and accuracy of Title IV funding is more likely to occur. The students therefore have confidence in the financial aid office regarding their financial aid assistance. Regards, David
David McGuffee
I believe all three items are very important but I believe the Service is the most important one. Because we provide customer service to a student and we are dealing with peoples money everyone knows that is a very sensitive subject and a person has to believe in you that you know your job and you are trying you best for the student. You can't have an attitude because a student doesn't understand something and you have to explain it again, this comes with the job and a student will appreciate your help and trust you in the future.
Milenka,
You are correct all three items are importanct in delivering service to your studens. It takes all three to make the campus and students successfully. Continue to strive to deliver accurate, timely and great customer service.
Chyrl Ayers
For me is Accuracy is the most important characteristic because you can rush to complete the student file in a Timely matter and missed something to verify. I believe if you take your time reviewing the application and the forms that are completed correctly with a good smile and with a positive attitude. The student will always appreciate your serice.
ROBERTO,
All of your points are valid and valuable. Whenever a FA professional handles a student or parent's information it should be with the goal of doing all aspects accurately. Being timely does not have to mean rushing to complete the process but we should manage our time to ensure that the students receive prompt, accurate and positive service.
I appreciate your comments and wish you the very best as you pursue additional online education in the financial aid areana.
Chyrl Ayers
I am just starting to get in to the financial aid part of the school, and I have a lot to learn. but being an Instructor.. I have found a happy student (service) make it easier to do my job in a timely manner... although accuracy is important can we go back and check our work
Corinna,
Service is an important part of the overall student experience. If you are providing timely and accurate service to the students the students should definitely have a good experience and feel comfortable discussing their finanical situation with you. It is important for your students to feel comfortable and confident in your assistance each time they interact with you.
Best wishes in your continued online education process.
Chyrl Ayers
All 3 are essential to provide a professional & ethical service on behalf of the school, because of the fact that if you lack one characteristic, the student may not feel important or accomidated.
Acethly,
Good thoughts. All three aspects are necessary to the overall care of the student. If any of these characteristics are lacking the overall experience of the student may suffer. It is important to balance accurate and timely processing with good strong customer service skills. Do you have suggestions for the group on how they may achieve all three aspects? If so, I am sure the group would welcome your suggestions.
Best wishes in your continued online financial aid educational experience.
Chyrl Ayers
All three aspects are what contribute to making a school proficient and smooth flowing. Timeliness must be taken into account because there are many students to attend so you can not take up all your time on just one student, next, when Accuracy is a problem then the student will no longer trust you nor take your words serious and most important would be service, which provides the attraction for which students continue to come back for more.
Dayanis,
All three characteristics are important to a successful relationship with a student. The student has to know that he can trust the information given, action will be taken in a timely manner and all provided with good customer service skills. It is difficult to balance all three but all are necessary to a happy and successful student experience.
I hope that your online FA educational experience is great.
Chyrl Ayers
Upon providing an efficient work environment, I believe all three Timeliness, Accuracy as well as Service must be included. Timeliness allows for you to be able to pace yourself and give each student the time they need among giving yourself the time to complete you independent work. Accuracy is a must because any little mistake you make in the present will affect you in the future, not only that but you must be confident and sure of the information you are providing to the student. Lastly, one of the most important would be Service, upon the service you provide is how your school continuous to grow.
The three are important, cause without thoe three major caractheristic, you cant run a financial Aid department fluently.
Customer Services in any place is the main key of attraction.
Maria,
I agree that customer service plays an critical role in the success of any office not just financial aid; however, remember to keep a blance by delivering timely and accurate information to your students. Students will appreciate the ability to trust your team to do their best and in a timely manner.
Chyrl Ayers
I believe they are equally important. Timeliness and Accuracy are a part of good customer service. If you are making mistakes and not processing things when they should be it will prolong the process and upset the students.
Nikki,
Completely understand your point of view all aspects are necessary to insure a great student experience in the FA Office. It is important that timeliness and accuracy comes together to support the best interaction with your students.
Chyrl Ayers
The three are equally important, it does no good to be timely if yu have not been accurate. Also, service is very important because you can loose students with exemplary service. I selected this item because I tell my staff all the time to be accurate and to meet deadlines while at the same time being very nice to the students.
Josefina,
Your approach is an excellent one when dealing with students and parents. It is important to insure that all three characteristics are in place when working with students and parents. You must strive for timely and accurate processing of FA and maintaining good strong customer services skills.
Chyrl Ayers
I believe that accuracy is the most important factor in the financial aid administration process because it directly affects the other two components. As financial aid administrators, if we overlook details, it causes the packaging process to be prolonged and drastically impacts the customer service of your financial aid office. No matter how pleasant you may be, if you are responsible for an error that makes it increasingly more difficult for a student to receive their funding, it will not change the perception of incompetence. As mentioned in the lesson, it can take up to 12 positive encounters to erase 1 negative. Has anyone ever had a positive with a student following an administrative error?
Shelby,
I agree with your point that it takes many positive interactions to make-up for an error when handling a student's package. The error has the potential to delay funds but the damage done to your relationship with the student could be worse than the delay in funding. It is difficult to repair this type of damage with a student and parents. It is important to balance all of these characteristics in your daily handling of student affairs.
Chyrl Ayers
