Get Your Students Hired
Rita,
It is difficult to rank one as the most important since all three are what make a truly successful department. Each item carries its own value to the process for the student. The key is to ensure that all aspects are handled timely and accurately with good customer service. If this occurs your students will have a positive experience.
Best wishes in your continued online educational experience.
Sincerely, Chyrl
It is hard to determine which item should be placed first because all three play a vital role to the success of the the financial aid departments and students. However, I believe financial aid counselors have the responsibility to provide students a positive service in order for students to feel comfortable to ask questions and make confident financial decisions.
Your thoughts have been echoed by many participating in this online Financial Aid Course. Each characteristic is equally important to the overall success of the student's experience at the institution. It is important to treat each student with timely and accurately responses in a manner that is customer service friendly. Building this type of relationship with your students will install confidence in the process and relationship.
Best wishes in your continued online educational process.
Sincerely, Chyrl
I agree, since Financial Aid is the life blood of any respectable institutions we need to take care of all three components
Hi Debbie, I could not agree with you more. Timeliness, Accuracy and Customer Service are all vital parts of our everyday job to ensure our students' main focus is on their education and not having to worry about how they are going to pay for it. Good luck going forward in your Online financial aid education. David
In our school I would have to say all three are vital. Timeliness is important because if you drop the ball the student may not stay at your school. Accuracy is important in all levels. You need to have a check and balance to double check all the pw. Human errors are inevitable but having someone check the pw is helpful. Finally Service, we are in an industry that is driven with customer service. If we neglect our students they will go elsewhere. You should treat your students the way you would like to be treated.
I feel that all three components are necessary to having a successful financial aid office. I believe that all three are important and no component is more important than the other.
Michelle,
Your thoughts on the importance of these characteristics individually and collectively is noted. It is important for each person to understand his/her role in the overall success of the student and campus. Your approach to timeliness, accuracy and customer service should enable you, your team and students to be success in the educational process.
Best wishes in your continued online education process related to financial aid.
Sincerely, Chyrl
I feel that timeliness, accuracy and great customer service are the winning components for gaining new students and retention. I put myself in the student's "shoes" and treat them as I would like to be treated. All of these components are also vital for the success of the school and for good employee relations and departmental work flow.
James,
I had hoped the questions would give each student the need to pause and consider what aspect is most important in their daily process. This type of questions has not wrong or right answer but is designed for each student to really think about where they place importance and the overal affect of that characteristic in the handling of the their peers and students. Your thoughts on service were very good and would lead to a great expereince for students.
Best wishes as you continue learning and growing in financial aid.
Sincerely, Chyrl
I must say that is a very interesting question that makes you think! All three have it importants but i would say service. Service leaves a lasting impression, it shows ownership, commitment, patients, understanding and the list can go on and on.
Each is important. Timeliness and accuracy are two components of good service. Our school is a small school that is growing by leaps and bounds. At times the volume of applications is overwhelming but we try our best to meet the challenge. We have had our fair share of complaints but most pertain to the amounts of aid available to the student, not the service. It's been my experience that a lot of those complaints are the result of the stress and frustration the student is feeling and in some instances they just needed a sympathetic ear. I believe that in addition to timeliness and accuracy in delivery of services anything we can do to help the student alleviate the stress they're under falls into the good customer service category.
I think service is the most important part of our job. In my opinion, timeliness and accuracy are part of service along with attitude and caring.
Hi Ruth, I totally agree with you regarding timeliness, accuracy and customer service. they do all go hand in hand. Our students depend on the knowledge of the financial aid office to help them through the FA process in a clear, concise and timely manner. Good luck in your continuing education. David
Ruth,
Your comments reflect a well-rounded approach to financial aid and dealing with students and parents. It is important to balance all aspects when handling the students in the FA Office so the students will feel confident in your ability to address any and all concerns.
Best wishes in your continued online education process.
Sincerely, Chyrl
I believe that all three go hand-in-hand. Timeliness is not of much good if there is inaccurate information presented on the correct timetable. Accuracy is crucial to the all financial information, but if it is not presented within reasonable or required timelines, it becomes worthless. Service is the reason that our job exists. We provide assistance to students and their families in obtaining funding for education as well as providing information to both the regulatory agencies and the school that employs us. One characteristic doesn't have more weight than the next, they all support each other.
Chuck, Good answer. I could not agree with you more. Timeliness and accuracy are both part of providing the student good service. The students look to the financial aid office to guide them through the process and to ensure there are no road blocks to endure while they are working towards that diploma.
Good luck in completing this session.
David
Hi Chuck,
As we all know, FA can be very intimidating. Providing excellent customer service and setting your student at ease helps them to absorb the information more clearly. Excellent response.
While I think they are all 3 important parts of the FA picture,I think that Service is the most important. Providing a good experience to students, making them feel comfortable with you and your processes, and getting them prepared to start are vital roles that the FA office performs. In fact providing accurate and timely information can even be looked at as a part of providing good service
Virginia,
I agree all three aspects are critical to a successful student experieince. It is important that you and the FA staff set forth with timely, accurate processing and good customer service. Students should feel that all issues are handled in the best method possible.
Best wishes in your continued educational process online.
Sincerely,
Chyrl