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In my opinion all three are very important in the Financial Aid process. The Accuracy is the most important of all. In Financial Aid Accuracy is key in order to achieve timeliness by aoivding corrections and not doing the work over. An accurate Financial Aid officer should also have good Customer skills in order to provide a good service as a whole.
Silvia,
The way you connect all three is a great way to look at your financial aid process. If you combine all three elements into the process the students should be satisfied in the results.
Best wishes in your continued financial aid education online.
Sincerely, Chyrl
Accuracy is only achieve by providing good customer services and timeliness just follow through.
Sharon,
I agree with your assessment. It is important to recognize the value of each element and balance these for the students. If you design your FA Office and processes around delivering all three elements you will have a winning service for your students.
Best wishes in your continued online education.
Sincerely,
Chyrl
I beleive all three are important and work simultaneously. Great service helps with moving the process along. Accuracy and timeliness helps to ensure that the correct and required information and documentation is being provided and obtained to be used appropriately as designed by the department.
Lisa,
I agree with your comments related to the value of all 3 aspects of a Financial Aid Office. It is important that students feel engaged in the process through timely and accurately processing.
Best wishes in your continued online educational process.
Sincerely,
Chyrl
I believe excellent customer service is comprised of timeliness, accuracy and service. All three are very important to the student. Keeping them interested and not risking delays that cause them to look elsewhere is key. Accuracy can keep the ball rolling and inaccuracy can cause delays. When the student feels you are truly interested in helping them further their education they are more likely to continue working with you and recommending your school to others.
Melissa,
There really is no right or wrong answer to this question since all elements are necessary to have a successful department and happy studnets. If a campus is delivering good customer service to their students, the students will be willing to provide information in a timely and accurate manner. Also, it will enable the campus to staff to interact with the students in a positive manner.
I apologize for my delayed response but I have been traveling the over the last few days. Best wishes to you on your continued education online.
Sincerely, Chyrl
I would say service because it is the one thing that impacts the other two. Good service can help ensure timeliness and fix mistakes because the student is willing to help. All the timeliness and accuracy means nothing if you lose the student because of bad service. You never get a second chance to make a first impression.
William,
All three items are important to the overal success of the FA Office and the student's experience. Based on your response I would thnk your students are experiencing a timely and accurate FA process.
Best of luck in your continued online education process.
Sincerely, Chyrl
All three of these items are essential to financial aid. We must process the file in a timely fashion to ensure that funding comes in as soon as possible to aid both the schools AR and potential bad debt, and also to satisfy the student that we doing everything we can to assist them. Secondly the paperwork must be administered accurately to comply with federal requirements and again to maintain the flow of funds. Finally we must make the student feel that they are the most important aspect, and not make them feel like they are being put through needless obstacles. The student is our customer and without the student we are nothing
Caitlin,
All three aspects are important to a successful operating fiancial aid office. If you are delivering quality service then the rest should fall into place - accuracy and timeliness. Taking care of the customer and providing the assistance necessary speaks well of any FA Office.
Sincerely,
Chyrl
The most important characteristis would have to be the quality or service, as this would also include timeliness and accuracy. In providing great "customer" sevice, it is neccesary to not only work directly with the student and family, but to also ensure that they are receiving accurate and efficient care throughout the process.
Kathleen,
It is important to make the student and their family feel comfortable with the FA experience. The more comfortable a parent and/or a student is with the process the greater the opportunity for success. A satisfied customer is ore likely to refer others to the campus.
Best wishes in your continued success in online FA education.
Sincerely, Chyrl
I feel all three are important. I want a student's federal aid processed as quickly as possible, but with no errors, that would cause delay.
I walk parents and student through the process of completing the FAFSA form. In my experience working with student's and parents, they are very grateful to the (FA department) for taking the time to explain the process and answer any and all questions they may have.
Edith,
This is another good point about the characteristics of Financial Aid and how each aid administrator should approach the goals of their office. It is imperative that all of the staff understands that accuracy and timeliness goes hand and hand in delivery of good customer service. All students deserve our complete focus on their financial aid process to insure the success of the student.
Sincerely,
Chyrl
Edith,
Applying to college may be stressful to students and it is necessary to work with the students to ease any apprehension toward the overall process of enrollment. In addition to this stress, there will be the stress associated with Financial Aid. Most students have little knowledge of the process and anything that reduces the lack of knowledge will increase the student's comfort-level with the process. The smoother and more confident the FA staff appears the more the student will open up and get comfortable with the process.
Best wishes to you in your continued education through the online process of Financial Aid.
Sincerely,
Chyrl
All are important the financial aspect is an important part of education and it is critical to the student that we provide accurancy, timeliness and serice to all students.
Absolutely, in an environment which is stressful, such as going to school it is our responsibility to ease the financial aspect for the student.
Michelle,
I am in complete agreement with you about making a mistake and how one error may affect your students confidence in you and the FA process. The key to any successful process is to balance the important aspects and to know which one is more important at different points. Accurate, timeliness and strong customer service must co-exist in a truly successful FA Office.
Sincerely, Chyrl