Get Your Students Hired
I believe accuracy. When a student initially sits with me it is important to provide them with accurate and correct information. In dealing with monetary matters, accuracy makes the student/prospect more comfortable and easier to work with. The moment a mistake is made or calculations and explanations seem inaccurate you are in jeopardy of losing the student's trust.
Edith,
That is a very instersting way to look at characteristics of financial aid. If you complete the process accurately the first time, you would be delivering timely and the service would be considered better.Excellent point!
Best wishes in your continued education online in the area of financial aid.
Sincerely, Chyrl
Linda,
You are correct all three aspects are important to servicing your students. There is not a correct answer since each item really is only successful if all 3 are present. It is extremely important to timely process your students to insure that their funding is available as they have a need.
Best of luck in your continued online education.
Sincerely, Chyrl
I think all three are very important. Timeliness so you dont loose the student. Accuracy so the student and school is serviced properly and Service so that the student is happy.
Janet,
It is difficult for most people to be absolutely committed to which one is more important since both timeliness and accuracy plays an important role in servicing students. I always recommend that each task that one undertakes be evaluated and processed according to that specific task. There will be times that accuracy will require more focus and timeliness will have to take a backseat; however, there should never be a time that accuracy must be sacrificed.
Best wishes in your continued online education experience.
Sincerely, Chyrl
I think that the most important item to our process is accuracy, because being inaccurate can cause the school to have to return funds, the student to have to pay more than they were originally told and planned for. This can make students very unhappy which could be considered bad service. No matter how you strive for total accuracy you will never acheive it but you can certainly limit errors. I feel that timeliness is also very important and is a part of accuracy as having to redo documents is very time consuming.
Joshua,
It is important to understand the mind-set of your students and recognize that Financial Aid may seem harmless to us (since we do it everyday all day long); however, it can be overwhelming to students. A good relationship with your student and placing the student at ease is very important. All three items have an important place in meeting the needs of the studnet.
Best wishes in your continued online education experience.
Sincerely, Chyrl
With financial being the one thing students dread when it comes to attending school all three items are key to achieving a good relationship with the student. If my job is done with those three in mind the student will be at ease and more likely to succeed. There is no such thing as taking too much time with a student or bending over backwards for them. I am here to give them the best college experience I can and will do so by making sure all three are important to every student.
Teresa,
You have made some excellent points on the characteristics of a good and strong FA Office. Also, I agree that Service s required of all staff and all departments to ensure overall success of the student during their educational experience.
Best wishes to you as your continue your education online.
Sincerely,
Chyrl
Ana,
All of the answers you provided are good characteristic of the Financial Aid Office and Process. Your input was outstanding on each point. Customer Service, Accuracy, and ensuring your understand the student's needs and/or request are all equally important.
I wish you the best in your educational process online.
Sincerely, Chyrl
Ana,
As I stated on the response to accuracy - good characteristic of the FA Office and all departments within the campus. The more accurate we are in communicating verbally and written the greater the success of the process.
Thanks, Chyrl
Ana,
Another good characteristic of Financial Aid. The more accurate we are the less likely we are going to have to correct errors and cause a delay to the students FA package.
Sincerely, Chyrl
Ana,
Professional is an important characteristic of all departments on a college campuses. We should always strive to teach our students the importance of respect from the beginning of the relationship.
Sincerely,
Chyrl
Ana,
You are correct that it is important to write down and clearly communicate any questions or concerns to your students or their parents. Your willingness to ensure that your have all of the information accurate or ask the question will encourage your students to do the same.
Best wishes in your continued study online.
Sincerely,
Chyrl
I believe the most important characteristic is Service. If you provide top quality customer service that creates a trust and value among your customers in your department then the accuracy and service fall in line. If a customer be it internal or external believes in what you are doing and knows you have their best interest in mind they are going to have a quicker response time to your requests. Once you have created an atmosphere of quality service your staff will want to maintain that expectation and therefore be more diligent in their accuracy. The less times you have to contact a customer the better service you are showing them. I believe this has to be a campus wide effort to extend the quality customer service so that customers know what to expect when dealing with any department on the campus.
The must important characteristics of F. A.
is to provide the accurate information to the student, take the time to make sure the student has question for Financial Aid, and the correct answers as well. Give the best customer service, have a smile!
I believe the students need to be informed how important is to have references, so we need to cooperate with them take our time to expalin how much important are the references.