It has worked fabulous for me! Like I said I teach a course which deals with client relations - so instead of me lecturing or showing powerpoints and videos, I involve the students by having them role play - one of them acts as a client (which I give them a client to play and vary it) and one acts as the Veterinary Technician. I also had a Veterinarian offer to have my students go to his practice while he was closed and role play there. They did that just a couple of weeks ago and LOVED it! I find this to be a very valuable tool for my class and the students have fun while doing it.