From my past experience, setting the behavioral expectations in the very beginning of the class mostly helps but there are mostly couple of students who are the trouble makers in the class and pose very challenging for the instructor. Majority of the times, a lot is going on in their lives at the time in addition to them being students. The workload is very challenging and time consuming but they are in denial that they have way more on their plate than that they can handle. This is what gives rise to take the short cut ways and these students become angry students, blame the instructors, have incomplete assignments, cheat during exams, etc. Talking to these students privately and listening to their issues usually helps in changing their behavior. Once they start to feel that the instructor really cares about them and will have some suggestions for their success, there is change in their behavior. This course had a lot of good suggestions and awesomw ways to deal with the challenging students.
