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From this module I learned that there are many facets to managing an online course.  Prior to this module I did not think about all of the behavior issues that could arise from this type of learning environment.  For myself I plan to utilize the information from the Records Keeping section to make sure issues do not slip through the cracks.  I plan to keep records based on the type of management issue that is encountered.  Folders in an email system could be used to organize, and then color coding messages to indicate whether the issue is resolved or needs further monitoring after initial resolution are a couple of quick to use options that could be utilized.

 

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