I learned how important it is to have a simple and effective way to keep records whether dealing with assignments, chats or emails. I learned with communication management that classifying my emails may assist with time management and I should always respond to personal messages in a private way. Additionally, I learned that an email is an effective way for counseling but it is important to avoid promising immediate responses. In addition, I learned about the different behavior management such as quiet, noisy, disruptive and intimidator.
